Escape Hunt Lakeside: Alice In Puzzleland

We have been to several escape rooms run by different companies and this was SO disappointing. After 10 minutes (after our start time) of no-one greeting us, we approachee a member of staff who was very rude and after an additional 5 minutes came back to tell us, they were running late -( thanks for stating the obvious) but she had no idea when it would start. A full 25 minutes (after our start time) someone came out  and then we were rushed through. There were so many broken parts, I cut my finger on one of them. 10 minutes into the game they had to reset a part as it had opened before it should have done. The host didn't respond to most of our requests for clues and when we asked if something was broken (as we weren't sure anymore) they gave us a clue. An absolutely awful experience from start to finish. There is nothing positive to say about it